Eharmony Video
We’re sorry to hear you’re having issues with our new Video Date feature. This is currently offered as a Beta feature and not every system/device may be compatible. Please reach out to our Customer Care team with your inquiry, so we that we can assist.
Eharmony Video Date/reviews
Along with your email, please include some basic information regarding the issue, including:
- Your device type (Smartphone, tablet, PC)
- Which Browser (Chrome, Mozilla Firefox, Edge) or App are you using (iOS or Android)? Please be sure to include the version of the Browser or App (e.g. Firefox 75, iPhone App 6.11 ).
- The Profile ID of the match with whom you are communicating
- What type of Connection are you on (3G, 4G, 5G, Wi-Fi, LTE, etc)?
- Are you accessing the site from work, home or elsewhere (coffee shop, library, etc)?
- Please describe the issue that you are encountering. (If you are receiving any error messages, please include a screen shot of the message that you are seeing. If the error is happening with one or more matches, please include the Name, City and Age of at least one match example. Please also include the full text or list of questions you are trying to send if it's a communication issue)
Eharmony Video Date
The first time you begin or accept a Video Date, your device will ask for your permission to grant eharmony access to your microphone and camera. This is necessary in order to carry out a Video Date. To proceed, just click the “Allow” button. If you accidentally hit “Decline,“ don’t worry, you can still use the Video Date feature. Video Date is a secure video chat through eHarmony’s mobile app where you get to talk face to face with a potential match that you’ve already connected with through messaging or by requesting a connection through the user’s profile. 'Real Love Is.Daring to impressBeing honest with each otherSaying yes to great ideas'Find Real Love.